Thank you for choosing yishantree.com. We are committed to providing safe, reliable, and efficient delivery services. Please find our shipping policy details below.
1. Shipping Scope
We currently offer shipping services exclusively within the United States.
We do not provide international shipping and do not deliver to countries or regions outside the U.S.
All delivery addresses must be valid addresses within the United States, including all states and territories.
2. Order Processing Time
Once payment is confirmed, we will arrange for order processing and shipment.
Order processing time: 1–3 business days;
Customers will receive tracking information after the order has shipped;
Processing times may be affected by weekends and U.S. federal holidays.
3. Domestic Shipping Time
We offer standard shipping services within the United States:
Standard shipping time: 3–7 business days;
Additional delivery time may be required for remote areas or under special circumstances.
Actual delivery times may vary due to factors such as weather, peak shipping seasons, and carrier operations.
4. Shipping Partners
To ensure the safe and timely delivery of orders, we may use the following major U.S. shipping carriers:
United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx
The specific carrier will be selected based on the delivery address, product type, and shipping efficiency.
5. Shipping and Import Standards
The products we sell comply with U.S. market requirements for sales and shipping.
Before entering the U.S. sales and distribution process, all products are managed in accordance with applicable U.S. regulations and commercial standards, including:
Product packaging safety standards;
Product labeling and description requirements;
Shipping safety protocols.
Any special material requirements or customs-related regulations will be handled in accordance with current U.S. laws.
6. Shipment Tracking
Once your order has shipped, we will send you tracking information via email.
You can check the delivery status of your order using the provided tracking number.
If you have not received your order after an extended period, please contact our customer service team, and we will assist you in tracking the shipment.
7. Responsibility for Address Information
Customers are required to provide an accurate and complete delivery address when placing an order.
Delivery failures caused by incorrect or incomplete addresses, or the inability to receive the package, may result in additional charges for re-delivery or other related costs.
8. Notice Regarding Delivery Delays
Deliveries may be delayed due to the following circumstances:
Extreme weather conditions;
Peak logistics periods during holidays;
Operational adjustments by logistics companies;
Force majeure events.
We will do our best to assist in resolving such issues, but we cannot guarantee against delays caused by third-party logistics providers.