Welcome to the yishantree.com Help Center.
We aim to provide you with a simple, fast, and worry-free shopping experience. If you encounter any issues regarding purchasing, shipping, or after-sales service, please refer to the FAQs below.
1. Order Information
How do I place an order?
Simply browse our product pages, select the leather wallets, canvas bags, or luggage items you like, add them to your cart, and complete the payment.
How do I check my order status?
Once your order has shipped, we will send you an email with order confirmation and tracking details; you can use the tracking number to check the delivery status.
Can I modify or cancel my order?
If your order has not yet been processed, please contact us as soon as possible to request a modification or cancellation. Once an order enters the shipping process, changes may no longer be possible.
2. Payment Information
What payment methods are accepted?
We accept the major payment methods displayed on our website; specific options will be shown at checkout.
Will I be charged automatically?
No. All orders are one-time purchases; there are no automatic renewals or subscription charges.
3. Shipping Information
Where do you ship?
Currently, we only offer shipping within the United States; we do not provide international shipping.
When will I receive my order?
Orders typically take 1–3 business days to process. Once shipped, standard delivery within the U.S. takes approximately 3–7 business days.
How do I track my shipment?
After your order ships, you will receive an email containing a tracking number, which you can use to check your package status on the carrier's website.
4. Product Information
What materials are used?
Our products are made from premium leather, durable canvas, and other high-quality materials. Please refer to the specific product detail page for material information.
How do I care for leather wallets and bags?
We recommend avoiding prolonged exposure to water, direct sunlight, and chemicals. Regularly using leather-appropriate care products will help maintain the item's appearance and extend its lifespan.
5. Returns and Exchanges
Can I return or exchange items?
Eligible items may be returned or exchanged. Please contact us within the specified timeframe after receiving your order.
How do I request a return or exchange?
Please email your order number and a description of the issue to our customer service team, and we will assist you with the process.