Thank you for choosing yishantree.com. We hope you are satisfied with your purchase of leather wallets, canvas bags, and luggage products. If you are not satisfied with your order, please refer to the return and exchange policy below.
1. Return and Exchange Period
We accept eligible return and exchange requests.
Customers must contact us to submit a request within 30 days of receiving the merchandise.
Requests made beyond this timeframe may not be accepted.
2. Conditions for Return and Exchange
Items must meet the following conditions:
Unused, unwashed, and undamaged;
Original packaging, tags, and accessories intact;
Suitable for resale.
If there are quality issues, shipping damage, or if you received the wrong item, please contact us promptly, and we will assist you.
3. Non-Returnable/Non-Exchangeable Situations
Returns or exchanges may not be available in the following cases:
Items have been used or damaged by the customer;
Wear and tear caused by improper use;
Missing original packaging, tags, or accessories;
Requests made after the deadline.
4. Return Process
To return an item, please follow these steps:
Contact us via customer service email with your order number and the reason for the return;
Wait for customer service to confirm the request;
Ship the item back to the provided address;
We will process the refund or exchange after receiving and inspecting the returned item.
Please do not ship items back without prior confirmation, as this may delay or affect the processing of your return.
5. Refund Information
Once the returned item passes inspection, we will process the refund within a reasonable timeframe.
Refunds will be issued to the original payment method; the actual time for funds to appear in your account may vary depending on the bank or payment provider.
Original shipping fees (if applicable) are generally non-refundable, unless the return is due to quality issues or a delivery error.
6. Exchange Policy
If you wish to exchange an item, please contact us first to check stock availability.
Exchange items will be shipped after we receive and verify that the returned item meets the requirements.
7. Product Quality Issues
If you receive an item with manufacturing defects, damage, or discrepancies with your order, please contact us as soon as possible with relevant photos or information, and we will prioritize resolving the issue.
8. Contact Us
If you have any questions regarding our return and exchange policy, please contact us:
Company: Yishan Tree LLC
Address: 832 BUREN RD LOT 116, KETCHIKAN, AK 99901
Phone: 7744593879
Company Email: kaelene@yishantree.com